LEARNER INFORMATION / VERSION 15 NOVEMBER 2026
Learner terms & privacy notice
The academy is a training offering operated by Vividfirst Solutions (Pty) Ltd. Contact info@vividfirstsolutions.co.za or 073 045 2073 for enrolment, support, complaints and privacy requests.
Course status and recognition
These are independent non-NQF short courses. They do not award NQF qualifications, NQF credits, professional registration or a licence to practise. No QCTO, SETA, SAQA or professional-body accreditation is claimed for these independent courses. Completion does not guarantee employment or admission to another institution.
Enrolment and fees
This portal is for learners aged 18 or older. Creating an account or requesting enrolment does not purchase a course or confirm a place. Before you accept a paid course, the academy must give you its fee quotation, payment arrangements, training dates, delivery details and applicable cancellation and refund terms. Do not pay until you have received and accepted those details. Your applicable consumer rights remain in place.
Learning and assessment
Use your own account and submit your own work. Completion requires all prescribed lessons, a pass on practical assignments and a pass on the final assessment. The course page shows the pass mark and attempt limit. Facilitators may request revised work. Ask for an assessment review or appeal by contacting support and identifying the course, assessment and reason for your request.
Technology and support
You need a suitable device, internet access and software appropriate to the course. Contact support if you cannot access a course, need an accessibility adjustment or experience a technical problem during an assessment. Published hours cover learning, practice and assessment; they do not promise a specific completion date.
How we use your information
Vividfirst Solutions is responsible for the personal information collected for this adult academy. We collect your account email, name, contact number, optional employer details, enrolments, assessment submissions, progress and certificate records. We use these to administer access, deliver training, assess work, provide support and maintain accurate learning records.
Authorised academy administrators can access the records needed to perform these duties. Technology providers process information to host authentication, records and submitted files. Hosting may involve processing outside South Africa. Adult learner access does not provide access to Business Hub client records or iStudy school records. Employer entry in your profile does not itself authorise sharing individual results with that employer.
Records and your choices
We retain information for the purposes described above and applicable legal and record-keeping requirements. Contact support to request access, correction, deletion where applicable, or information about retention and service providers. Certificate and assessment records may need to be retained for verification and dispute resolution. Do not submit another person's ID, bank details or unrelated sensitive information in assignments.
The portal uses browser session storage to maintain your signed-in session. It does not sell learner information or use the account creation process as consent for unrelated marketing. You may complain to the Information Regulator about personal information handling.
Learning materials
Access to course materials is for your own enrolled learning. Do not redistribute or resell materials without the relevant rights holder's permission.